Ring Doorbell Live View is an important security feature that lets you stream videos and see everything happening around your home or outside your door in real-time.
So, if it’s not working, your safety is at risk.
Why is Ring Doorbell Not Showing Live View?
It isn’t usual for your Ring doorbell Live View to fail to work. Ring doorbells rely on the internet for audio and visual signal transmission.
They use quality internal batteries. You can hock them to your doorbell wiring if you want.
If your Live View is not working, you should start by finding out the cause of the problem. Here are what you should troubleshoot for to make your work easy:
Ring Doorbell is Offline
Since Ring Doorbell relies on the internet, it might not be connected to your Wi-Fi network.
If you installed a Ring Doorbell Pro, you could press the Ring Doorbell’s front button to establish whether this is the case.
If you know how a Ring Doorbell functions, you can see quickly why a faulty camera won’t serve you.
The device relies on it to capture images.
If your Ring firmware is outdated, software bugs, configuration issues, and more can easily hinder the Live View from working as required.
Please note that if you or someone else didn’t disable the Ring Doorbell Live View and the firmware is updated, you could be right to suspect hardware damage, discharged battery, or severe technical issues.
What to Do When Ring Live View Isn’t Working?
What you’ll do when Ring Live View isn’t working depends on the underlying cause of the problem.
If it’s offline, for example, you won’t need to call an expert.
Here are the ideal steps to follow to fix Ring Live View that’s not working:
1. Check Internet Connectivity Issues
If you troubleshoot your Ring Doorbell using the tips we’ve shared above and notice that the device is offline, all you should do is reconnect it to your home Wi-Fi.
If poor Wi-Fi signal is the problem, you should follow the steps below:
- Replace your router with one that can automatically switch to less crowded channels, or consult your owner manual for instructions on configuring it manually to less crowded channels. Use the tips.
- Mount your router close to the Ring Doorbell. We recommend a range of 200 feet from the doorbell.
Either of these will fix the issue. However, if they don’t, check whether your internet speed is high enough.
To do so, visit ring.com/speed. If it’s below 2 Mbps, then poor speed is the issue.
Long press your Wi-Fi router’s reset button for approximately 10 seconds to fix the issue.
You can also consider working with a different service provider.
2. Forget your Wi-Fi Network
Another thing to experiment with is forgetting your Wi-Fi network and then linking back to it.
To do this:
- Go to the Ring App.
- Choose Devices.
- Select your doorbell.
- Go to the Device Health section.
- Change Wi-Fi Network
- Follow the onscreen instructions.
3. Reset your Modem/Router
You can reset your modem and your wireless router to establish a connection.
Usually, there is a reset button on these devices, and you will hold it down until it resets.
Wait about five minutes for your Ring to establish a proper internet connection.
Alternatively, you can switch off your router by unplugging it from the power source, wait for a few minutes, then power it back on.
4. Troubleshoot Wiring Problems
Ask an official Ring technician to troubleshoot the issue.
If you’re good at wiring, you can do it yourself.
Power off the electricity from the main switch and check whether the correct wires were used.
Also, ensure your power kit is installed correctly.
5. Update Ring Doorbell Firmware
To update Ring Doorbell firmware, you should follow the steps below:
- On your tablet or smartphone, open the Ring app.
- Select Ring doorbell.
- Go to the bottom of the app and tap the Device Health button.
- Navigate to the device details and check Firmware.
- If you see the latest version of the firmware, download and update the outdated software.
6. Check Whether Ring Doorbell Live View is Inactive
In most cases, you won’t need to enable this feature. If you didn’t disable Live View, it’s active.
However, if you’ve followed all the above steps without success, you can check whether someone disabled it without your knowledge.
Here are the best steps you should follow to do so:
- Open Ring app.
- Tap on Device Settings. From the list that emerges, choose the Video setting.
- Tap on Enable Live View (this applies if it’s disabled).
- Confirm your selection.
7. Disable your VPN
If you happened to have any VPN programs running, make sure you disable them and see if it gives you a more reliable internet connection.
That should help your Ring camera function better.
8. Reset your Ring Doorbell
As a matter of last resort, you can reset your Ring doorbell. It will fix complex errors and security issues fast.
However, if you don’t back up your data and setting configurations, you might lose them.
The steps you should follow to reset the doorbell are:
- Go to the doorbell’s back to find the orange button.
- Press and hold the button for more than 15 seconds.
- Release the button and watch as the front button lights up.
- Don’t touch anything until the factory reset is complete (it takes about 5 minutes).
If this doesn’t help, replace your camera. If you are using the internal battery, you should also consider replacing it.
Discharged batteries can adversely affect the device’s ability to capture images or transmit audio and visual signals.
9. Contact Ring Support
You can also contact an official Ring customer service if your interventions fail.
We’ve given you the simple tricks you need to fix the issue in minutes.
You should check internet connectivity issues, troubleshoot wiring issues, update Ring Doorbell Firmware, and then consider activating Ring Doorbell Live View.
If the problem persists, replace your camera or internal battery. As a matter of last resort, reset your Ring Doorbell.
Remember that you can also contact Ring support if you need professional support.
They offer 24/7 support and are well-equipped to help you sort out all issues related to Ring Doorbells.
I’ve been working with technology in one way or the other all my life. After graduating from university, I worked as a sales consultant for Verizon for a few years. Now I am a technical support engineer by day and write articles on my own blog here in my spare time to help others if they have any issues with their devices.