What To Do When Fitbit Ionic Won’t Turn On?(6 Fixes)

Are you frustrated at the occasional blackouts of your Fitbit Ionic? Do you have problems turning your Fitbit Ionic wristwatch on? Or does this challenge come up on a regular and annoying basis?

Well, you don’t have to worry, because we will show you what to do when your Fitbit Ionic decides to play a fast one on you and not turn on.

Why Won’t Fitbit Ionic Turn On?

Now, what do you think causes that glitch in your Ionic that would cause it not to turn on?

Let me tell you some reasons why this might be happening:

  1. The battery is low. One of the reasons your Fitbit Ionic may not come on is that the battery is low. So before you consult a professional, try charging the battery, it might just be too low.
  2. Charging problems. Like any piece of technology, your Fitbit charger may malfunction sometimes. In this case, you should either change the charger or check the port for charging. We’ll look at that later. So in cases where your Fitbit Ionic does not come on, it could just be a charging problem.
  3. Software glitches. The last issue we would look at is the problem with the software. Like all smart devices, the Fitbit Ionic is made up of software and codes, and programs that are likely to have errors now and then. In cases like this, it is best to deliver it into the hands of a professional technician to work it out.
  4. The lifespan of your device. If you have had your device for a while, it might simply be too old and thus not work properly.

In any case, there are ways you can get your Fitbit Ionic up and running again.

Let us look at what to do when these glitches happen.

What To Do When Fitbit Ionic Won’t Turn On?

There are a number of things you could do when the Fitbit Ionic does not come on.

Some of these things include:

1. Restart the Device

Firstly, you need to restart the device. It is quick and easy and will not affect your data in any way.

Follow these simple steps.

  1. Press and hold the left and bottom right buttons for 10 seconds until you see the Fitbit logo on the screen.
  2. Release the buttons.

Tip: You might have to restart your Fitbit ionic a few times or alternate charging and restarting the device for this method to work.

2. Fully Charge your Device

Despite your Fitbit probably having enough battery power to run on, plug it in regardless and let it charge for an hour or so.

Hopefully, it will bring it back to life.

It would be better for you to use a wall charging outlet to charge your device rather than using computer ports.

The power contained in computer ports might have some limitations.

Tip: Try restarting your Fitbit watch while it is plugged into the charger.

3. Factory Reset Your Device

If nothing here so far is working for you, let’s go ahead and try to factory reset your Fitbit to see if it makes any difference.

But be careful, this step will actually erase all the unsynced data from your device.

  1. Remove your Fitbit from your account.
  2. Delete the Bluetooth pairing.
  3. Press and hold all buttons on the device.
  4. Wait until the Fitbit logo disappears, then release the bottom right button.
  5. Wait until you feel a vibration, then release the other buttons.
  6. Follow the setup process to connect your device again.

4. Check the Charger

The next thing you should do is to inspect your charger and see if the cable seems damaged or loose.

Also, check if your charger pin is making good contact with the device.

If you were using any other charging cable rather than an original Fitbit one, it makes sense to go get it because any other charging cable might be of low quality and not provide your device with sufficient power.

5. Clean Your Device

Dust, lint, and grime can cause your Fitbit to malfunction, so in the case where the Fitbit is not coming on, clean it properly.

A thorough clean would not only get it to come on, but give it a new and improved look.

  1. Clean the charging contact and cable pins using alcohol and a microfiber or soft brush. Wait till they dry off before usage.
  2. For the buttons and screen, use alcohol and a small lint-free piece of cloth. Avoid using anything containing hydrogen peroxide or bleach in this case.
  3. Use a toothbrush, microfiber, or a Q-tip and some water, disinfectant, or alcohol to efficiently clean the bands. Before you use the Fitbit Ionic again, ensure it is dry.

6. Contact Fitbit

If none of the above tips have helped you, the only thing left for us to do is to contact Fitbit customer support to see if they can offer a suitable solution.


The Fitbit Ionic is a masterpiece wristwatch that gives you all-in-one care; health, fitness, sports, and the likes.

And like other high-definition devices, it is prone to temporal malfunction.

So, what to do when Fitbit Ionic won’t turn on? Restart your device. You might have to restart your Fitbit Ionic a few times, or alternate charging and restarting the device.

  1. Press and hold the left and bottom right buttons for 10 seconds until you see the Fitbit logo on the screen.
  2. Release the buttons.

If it doesn’t work, it means your device has a more serious underlying hardware issue. You will need to contact Fitbit support.

When it goes on its occasional bout of maladjustment, just follow the steps above and your smartwatch would be back to normal in no time.

I’ve been working with technology in one way or the other all my life. After graduating from university, I worked as a sales consultant for Verizon for a few years. Now I am a technical support engineer by day and write articles on my own blog here in my spare time to help others if they have any issues with their devices.