Ring doorbell is the newest way to help turn your home into a smart home. The creators of Ring Doorbell have specifically designed this device to make your homes more secure.
How to fix Ring Doorbell that won’t charge? Replace a transformer. Tighten the screws, so they aren’t preventing Ring from touching the charging pad. Use a high-quality charging cable and charger. Make sure your charging cable is not damaged or loose. Try contacting Ring support. Reset Ring. Hold down the orange button(on the back of the device) for 20 seconds.
But what happens if your Ring Doorbell device starts acting up?
Just how safe is your home once that happens? In this blog, we discuss the possible fixes for a malfunctioning Ring Doorbell device.
Why Is Ring Not Charging When Hardwired?
When Ring is hardwired, its battery not charging could be pretty alarming. What if you miss an important delivery because of an uncharged Ring? It is crucial to diagnose the issue.
- Damaged and loose wires could potentially cause this problem.
- Other possibilities include high or low voltage within the wires or cold temperatures outside your home. An electrician could resolve your wiring or voltage issues.
Follow these steps to troubleshoot your Ring Doorbell’s charging problem.
- Open the Ring app and select your hardwired doorbell.
- Select “Device Health.”
- Look for firmware information under “Device Details” and make sure it is up-to-date.
Make sure that your Wi-Fi is online for its status to update. If your Ring Doorbell says “battery” under “Power Source,” the indication is towards a wiring issue.
Corrosion or wire damage may likely interrupt the supply of power into your Ring Doorbell.
You should check if the wires or the mounting bracket have any residue and ensure that the connections are complete.
Sometimes, the screws are so loose or tight that the connection of cables is not complete, resulting in a charging issue.
Low or high voltage can also lead to faults. The Ring Doorbell requires between 8 and 24 volts of AC power supply to operate effectively.
To check whether the voltage supply is within the given range, use a voltmeter.
A cold temperature outside your house can drain out the Lithium batteries that Ring Doorbell uses.
They are unlikely to hold a charge in lower temperatures and will completely stop working in subzero temperatures.
Checking for these issues will most likely help you diagnose the problem, and once you have traced it, you can figure out the solutions.
How To Know If Ring Doorbell Is Charging?
Figuring out whether your Ring Doorbell is charging or not is a straightforward task.
- First, you have to directly plug your charging cable into the port on the backside of the Ring Doorbell.
- Once you have successfully plugged it in, a ring-shaped light will flash on the front of the Ring Doorbell as it charges.
- The ring filling and the light turning solid blue indicate a fully charged doorbell.
How To Fix Ring Doorbell That Won’t Charge?
You can carry out a handful of solutions to fix the non-charging issue users face so frequently.
1. Check your Internet connection
Firstly, you must ensure that you have connected your Ring Doorbell to the internet.
Your phone app will not update to give you an accurate battery status if it does not have an active internet connection.
Here are a few more things you can test out:
- The first step is to test your connection speed.
- If your internet speed is below than expected, reboot your Wi-Fi router. Simply turn it off, wait a bit, turn it on again.
- Try changing the location of your router in your home to see if the connection strengthens.
- You can also reset the password or free up some bandwidth by disconnecting other mobile devices connected to the internet.
- If neither of these works for you, reach out to your local internet service provider.
2. Replace a transformer
One of the reasons you might face the non-charging issue in Ring Doorbell is because you might have voltage either too low or too high.
To stabilize the voltage into the desirable 8 to 24 volts AC, you may use a transformer.
At times, your battery might drain too quickly because you are not using a suitable transformer.
Finding a suitable transformer is a challenging task, and you might require the help of your local electrician for it.
Once you have found a transformer, you can attach it to the electrical panel board and become carefree.
3. Check your wires
If you still face this issue, try to clean your electrical wires off any residue using sandpaper or appropriate wipes.
Sometimes, corroded wires can lead to an incomplete circuit, which can cause the charging issue you face in your Ring Doorbell.
You can also check the screws that connect the wires to the panel.
If they are screwed too tightly or too loosely, it can also lead to an incomplete connection. You can also call your local electrician if you fail to figure it out yourself.
Your options are minimal if you live in a place with freezing temperatures.
Ring Doorbell uses lithium batteries that do not perform well at colder temperatures. You can bring the Ring Doorbell inside your home, but you must be careful while removing it.
4. Test a different doorbell
This step alone won’t fix the problem, but will definitely help you understand whether you have the issue with your Ring alone, or if that is something more complex.
Simply take an old doorbell that you were using before you got your Ring, or get a cheap new one.
Make sure to shut your breaker off first. Connect the doorbell to the wires and see if it works.
If your other doorbell works, it means that the issue is with the Ring itself. In this case, you might want to contact Ring customer support.
5. Check the charging cable
It is possible that your device is actually perfectly fine, whereas the charging cable can be damaged and thus not providing enough power for your Ring to charge properly.
Inspect your charging cable and see if it is properly connected to the device and doesn’t have any dirt or damage signs on it.
Also, make sure to use a high-quality charging cable, preferably an original one that your Ring came with.
6. Check your charger
Just like in the previous step, you should also inspect your charger, not just the charging cable.
Ideally, you should use a charger that came with your Ring doorbell, it will provide the ideal amount of power to charge the device.
If for some reason you don’t have an original charger, make sure to purchase the one with good reviews and reputation online.
7. Check your Ring battery
Now we have ruled out the issues connected with poor internet connection and cables, it’s time to discuss the battery itself.
If your device is older than 2 years, its battery will naturally start to take longer to charge and lose the charge slightly faster.
To maintain your Ring’s battery health, try to not fully charge it, around 90% charge should be sufficient.
8. Check the outside temperature
If you live somewhere where it gets quite cold in winter or any other month, that might be the cause of the issue for your Ring.
If the outside temperature is 36 °F or even lower, your device will really struggle to charge.
The thing you can do is to bring your Ring inside at colder temperatures and keep it fully charged.
Then, when it gets warmer, place it outside as usual.
9. Reset the device
Resetting your Ring Doorbell can also be an effective solution to fix almost any problem, including the charging issue we are talking about.
We advise you to use this only as your last resort. Here is how you can reset your Ring Video Doorbell.
- Unscrew any of the security screws and pull out the doorbell from the dedicated bracket. You should notice an orange setup button on the back of the device.
- Press and hold that button for at least 10 seconds. This should trigger the light on the front of the doorbell. The light will start flashing and continue to do so for several minutes.
- Wait for the reset and reboot to complete.
10. Contact Ring support
If you are still unable to crack this problem, you may contact Ring support, and they can run a few diagnostic tests.
You can reach out to them using the link https://support.ring.com/hc/en-us.
How To Reset Ring Doorbell Battery?
You can reset your Ring Doorbell to its original settings if you have exhausted all diagnostic options, and it is still not performing the way it is supposed to.
Follow these simple steps to factory reset the Ring Doorbell device.
- Make sure that the device is powered up.
- Remove the faceplate of your device and then press and hold the reset button for 15 seconds. You can find it in front of the camera.
- The ring light on the front of your device will flash a few times to indicate that the doorbell is restarting.
- The doorbell has been reset to factory settings now. You can set it up again using an internet connection.
Ring Doorbell is a highly convenient gadget to own. The doorbell’s failure to charge leads to diminishing utility for its owners.
If your device is also causing problems while charging, you can follow the easy diagnostics in this article.
Rest assured, you can convert your home into a smart home.
I’ve been working with technology in one way or the other all my life. After graduating from university, I worked as a sales consultant for Verizon for a few years. Now I am a technical support engineer by day and write articles on my own blog here in my spare time to help others if they have any issues with their devices.