Last Updated: March 16, 2025

Frustrated with your Fitbit Alta or Alta HR not connecting to your phone? You’re not alone. This comprehensive troubleshooting guide provides 8 effective solutions that have helped countless users resolve their Fitbit Alta connection problems. Whether you’re using Android or iOS, these proven fixes will get your fitness tracker syncing again in minutes.

Before diving into solutions, it’s important to recognize the typical symptoms of Fitbit Alta connection problems:

• Device won’t pair with the Fitbit app
• Continuous “syncing & refreshing” message with no progress
• Manual syncing required instead of automatic syncing
• Device appears in the app but won’t complete connection
• Pairing code appears but connection fails to complete

These issues can occur on both Android and iOS devices, with some users reporting more problems after switching between operating systems.

One of the most effective solutions is resetting your phone’s Bluetooth connection:

1.  1  Turn off Bluetooth on your phone
2.  2  Wait at least 15 seconds
3.  3  Turn Bluetooth back on

This simple step often resolves temporary connection issues by reestablishing the Bluetooth link between your devices.

There are two methods to restart your Fitbit Alta or Alta HR:

Sometimes the app itself needs to be refreshed:

1.  1  Double-tap your phone’s home button (or use the appropriate gesture for your device)
2.  2  Swipe up to close the Fitbit app
3.  3  Reopen the app and try syncing again

Your Fitbit can only sync with one device at a time:

• Ensure your Alta isn’t paired with other devices nearby
• Uninstall the Fitbit app from other devices signed into the same account
• Turn off Bluetooth on other nearby devices that might be interfering

Outdated software can cause connection issues:

• Check for pending updates on your phone
• Update the Fitbit app to the latest version
• Ensure your Fitbit device firmware is up to date

Resetting the connection completely often works when other methods fail:

1.  1  In the Fitbit app, tap your profile picture
2.  2  Select your Alta device
3.  3  Scroll down and tap “Remove This Device”
4.  4  Follow the prompts to set up your Alta as a new device

On Android devices, ensure the Fitbit app has all necessary permissions:

1.  1  Go to Settings > Apps > Fitbit
2.  2  Tap Permissions
3.  3  Enable all required permissions, especially Bluetooth and Location
4.  4  For Android users, make sure the app has unrestricted background access

A unique solution reported by some users:

1.  1  Allow your Fitbit Alta’s battery to drain completely
2.  2  Once fully discharged, charge it back up
3.  3  Try connecting again

Real User Experiences with Fitbit Alta Connection Issues

Conclusion: Solving Your Fitbit Alta Connection Problems

Connection issues with your Fitbit Alta or Alta HR can be frustrating, but most sync problems can be resolved with the troubleshooting steps outlined in this guide. Start with the simplest solutions like resetting your Bluetooth connection or restarting your device, then progress to more involved methods if needed.

Remember that different phones and operating systems may interact differently with your Fitbit Alta. If you’ve recently switched phones or updated your operating system, you might need to experiment with additional troubleshooting steps.

For persistent issues, contacting Fitbit support might be necessary, especially if your device is older or showing signs of hardware failure. However, most users find success with the eight solutions provided above, getting their fitness tracking back on track quickly and efficiently.  Check us out at www.softwarestudylab.com

Have you tried these solutions for your Fitbit Alta? Share your experience in the comments below!