Xfinity Prepaid: All You Need To Know

Xfinity Prepaid is known for its hassle-free internet solution. There are no contracts or deposits needed to sign up. You also get exactly what you pay for with the services being prepaid. All you have to check is if you reside in an area that falls under the company’s coverage. 

There is no need for any special setup with Xfinity as it utilizes the cable network already set up. All you have to do is contact them for their Xfinity Prepaid Starter Kit and pay for the first month upfront.

Let’s look at everything you need to know about the company. 

What’s The Contact Number For Xfinity Prepaid?

Xfinity has one hotline number for new and existing customers. You can reach a sales or support representative at 855-75 PREPAID. They can be reached 24 hours a day and 7 days a week.

Is Xfinity Customer Service 24 Hours?

Xfinity Prepaid customer service over the phone is 24 hours.

You can contact them for either sales or support services. You can also contact the team via their contact form on the website or through the chat option.

Their team is helpful and can resolve most issues immediately, but technical issues with your internet may take a little longer, depending on the issue. 

Is Xfinity Prepaid Unlimited?

Xfinity Prepaid grants users downloading speed up to 50 MB and upload speed up to 10 MB.

It may not be the fastest internet service available. But it is reliable and the fact that it has a hassle-free setup, users find it very appealing.

It also has a monthly data cap of 1 TB. Which you will not likely hit unless you do a lot of streaming and downloading. 

The lack of unlimited data might be off-putting to some users. So, if you think that 1 TB might not be enough, you may want to consider another internet service provider. 

What Packages Does Xfinity Prepaid Offer?

Xfinity Prepaid users have two package options:

  • 7 days internet access for $15
  • 30 days internet access for $45

For new customers, there is an additional fee of $35 for a starter kit. The kit includes a WiFi router. You will have to set up the router yourself, the process is as follows:

  1. Once you receive the starter kit, take the router and wires out.
  2. Take the coaxial wire that comes with the kit and connect it to the coaxial wall jack in your home. If you have multiple coaxial wall jacks, set up the router with the one that is most central. This way, you get better coverage throughout your home. 
  3. Now, plug in the router to the power outlet. The kit contains its power adapter. 
  4. Connect the router to your computer or laptop and it should take you to Xfinity’s website. 
  5. You can now go through the setup. When it asks for your user name and password, check the router’s backside, which would have a username and password. 

If you have any trouble, you can check the setup guide that comes with the starter kit.

How Do You Pay For Xfinity Prepaid?

To pay for Xfinity Prepaid services, you have the option to pay via debit, credit, or prepaid card on the Xfinity Prepaid website or app. You can also pay by debit, credit, prepaid card, or cash at a local Xfinity Store. 

The payment process is easy on the website. All you have to do is log in using your Xfinity ID and select the refill option which will let you select the package and pay. 

Can You Pay Xfinity Prepaid Over The Phone?

Initially, Xfinity Prepaid was taking payments over the phone via debit or credit cards.

However, that service is no longer available. You will need to pay for the services either on the company’s website, app, or at a local Xfinity store. 

How To Reactivate Your Xfinity Prepaid Internet?

If you are an Xfinity Prepaid user but haven’t used the service for a few months, you don’t have to worry about reactivating the service.

All you have to do is log in to your account, pay for the package you want to activate, and it will be activated.

It is simple and you can do it on your own without contacting anyone. 

Why Is Xfinity Prepaid So Slow?

Xfinity Prepaid provides a download speed of up to 50 MB.

However, that varies on different factors such as coverage area, how far you are from your router, and how many users are connected and using the internet at one time.

If you are not happy with your internet speed, you can contact Xfinity to see if it is a problem at their end, but more often than not it would be an issue at your end. 

How To Make Your Xfinity Prepaid WiFi Faster?

There is no sure way to make Xfinity Prepaid internet faster. However, the following tips should help ensure you get the best speed:

  • Give your router a break every month by resetting it. This gives it a break and ensures that it provides optimal speed. 
  • Make sure your modem is located in a location that is central and not too congested. WiFi signals get weaker when they have barriers to go through, therefore, leading to slower internet speed. 
  • Connect an ethernet cable from the router to your computer, TV, or console. This will provide you with steady internet speed and a reliable connection.

Does Xfinity Prepaid Have A Return Policy?

Xfinity Prepaid has a return policy, however, it is limited to just the first 15 days after purchase.

You can return the router and cancel the services within 15 days of receiving the starter kit. After that, there will be no refund. 

How To Cancel Your Xfinity Prepaid?

To cancel Xfinity services, you will need to fill out the online cancellation form, available on Xfinity’s website and the team will contact you regarding the cancellation.

You can also cancel services over the phone by calling their support line. 

Can You Get Xfinity Prepaid Even If You Owe Money?

Xfinity Prepaid is owned by Comcast. Homeowners that may owe Comcast money can be eligible to avail of Xfinity Prepaid services.

Since you don’t have to sign up for a contract, you can apply for the service online, get a starter kit, and set up the internet all by yourself. 

Final Thoughts

Xfinity Prepaid continues to grow its network due to its hassle-free signup.

The internet service provider may not provide the fastest speed, but it makes it easy for anyone within their coverage area to get access to the internet with ease.

Setup and payment are also a breeze, so you can ensure you get continued service without a problem with Xfinity Prepaid. 

I’ve been working with technology in one way or the other all my life. After graduating from university, I worked as a sales consultant for Verizon for a few years. Now I am a technical support engineer by day and write articles on my own blog here in my spare time to help others if they have any issues with their devices.